A Tip on Customer Service
If you're an outstanding salesperson, you can sell anything to anyone, once. However, your approach to customer service will determine whether or not you’ll ever be able to sell that person anything else. The essence of good customer service is forming a relationship of trust and understanding with customers – a relationship that that individual customer feels he or she would like to pursue.
How do you go about forming such a relationship? By remembering the one true secret of good customer service and acting accordingly; "You will be judged by what you do, not what you say."